In which instances must drivers complete an incident report according to SOGs?

Drivers must complete an incident report in the case of accidents, equipment damage, or service delays as outlined in the Standard Operating Guidelines (SOGs). This requirement ensures that there is a formal record of significant events that could impact safety, performance, or operational integrity.

Accidents can lead to injuries or property damage, hence documenting them is critical for assessing accountability and preventing future occurrences. Similarly, equipment damage can affect operational capabilities and safety and should be properly recorded to facilitate maintenance and repairs. Service delays can impact service delivery standards, and documenting these instances helps identify patterns that may need to be addressed to improve efficiency.

Choosing to complete an incident report only when requested by a supervisor or based on personal judgment does not capture all necessary occurrences and could lead to gaps in important data. Additionally, filing reports for every minor incident may lead to unnecessary paperwork and detract from focusing on more significant issues that require attention. Therefore, the specification in the guidelines focuses on serious incidents that bear consequences for operations and safety.